1.0 Certification Application Redesign QRG
In the second half of June 2020 PMI will be launching redesigned applications for all current certification applications including; PMP, CAPM, PgMP, PfMP, PMI-ACP, PMI-PBA, PMI-RMP and PMI-SP. The new applications were created based on extensive user feedback, and are designed to improve the customer experience for all certification candidates.
Please note that eligibility requirements (years of work experience, hours of training required, etc.) are not changing however, the format for submitting that information has been streamlined and updated.
2.0 Using this Document
The information below refers to the key changes taking place for a specific state along the customer application journey. Review the updates below to familiarize yourself with the latest redesign changes.
2.1 Pending State
New experience fields have been added and will be required to submit an application.
2.2 Submitted State
Applications will be reviewed prior to upgrade, no action required.
2.3 Audit State
Proceed with audit process as usual. Upon completing and passing audit, applications will be moved to Eligible to Pay state and follow the same rules for ETP.
2.4 Eligible to Pay
Proceed with payment however, if paid after the upgrade, customer will need to fill out details for the exam, including name on ID, name on Certificate, the country in which the exam will be taken, and if the customer requires exam accommodations. Once information is entered, customer can still pay for the exam.
2.5 Exam Accommodations Pending
Proceed with the accommodations documentation process as usual. Upon completion and approval, eligibility will be sent to exam vendor and application will be placed in Eligible to Exam state.
2.6 Panel Review in Progress
Proceed with the Panel Review process as usual. Upon completion and approval, eligibility will be sent to exam vendor and application will be placed in Eligible to Exam state.
2.7 Eligible to Schedule (CAPM Bundle Only)
It’s suggested to fill out exam details prior to the redesign launch (second half of June 2020), however an application’s exam details can still be updated after the redesign goes live. Go to
Certification.pmi.org/smartstart to update exam details (by second half of June 2020). Upon submitting this information, applications will be placed in Eligible for Exam state.
2.8 Eligible for Exam
No change required, proceed with scheduling exams as usual.
2.9 Expired State
Upon reopening an application after the redesign launch (second half of June 2020), new fields will be required (see below).
2.10 Experience Field Changes
Removed from Applications
Organization Address/Phone Industry
Added to Applications
Functional Reporting Area Organization Primary Focus
Approach/Methodology (PMI-ACP: Agile Methodology) Team Size
2.11 Calculating Experience
There are two primary guidelines when calculating experience:
o Jan 2020 – March 2020 (3 months)
o March 2020 – Nov 2020 (8 Months of experience. March is only being counted once in the above experience timeline but not in the second)